Refund policy

Returns
Due to the nature of our perishable products, we do not currently accept returns for our online orders except in cases where we shipped incorrect or expired products.  

To start a return, you can contact us at [email protected]

Please note that returns will need to be sent to the following address at the expense of the buyer: 

Attention: Returns / Maya Asian Market

19725 40th Ave W, Suite A,

Lynnwood, WA 98036

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please send us an email.